Terms & conditions.

Dakyworld provides digital systems and automation services — websites and web platforms, workflow automation and AI, integrations with business systems, and training and consulting — as documented in the signed Service Proposal or Master Service Agreement. Dakyworld does not provide managed IT, managed cybersecurity, everyday business email or cloud administration, backup management as an ongoing managed service, or support for physical devices, printers and office networks. Scope is limited to what is documented in writing. Changes require a signed Scope Change Request and may incur additional fees.

Project work: 50% deposit on signing, balance on completion. Monthly partnerships: full monthly fee due on the 1st, in advance; non-payment within 15 days may suspend service. Late fees: 1.5% per month on overdue invoices.

International and regional engagements are quoted in US Dollars. GHS contracts are subject to annual review; where the GHS/USD rate moves more than 15% over a 12-month term, either party may request a good-faith adjustment to preserve the agreed value.

To the maximum extent permitted by law, Dakyworld is not liable for indirect or consequential damages, lost profits or data, or damages from unauthorised third-party access except where caused by our negligence. In no event shall our total aggregate liability exceed the total fees paid by the Client in the three (3) calendar months immediately preceding the event giving rise to the claim.

Monthly partnerships carry a written scope, a defined monthly capacity allocation and agreed priorities. Priority support applies to the agreed digital systems and to work that is actively in progress: we aim to respond within one business day, and to problems that stop an agreed system from working within the same business day. Dakyworld does not provide 24-hour monitoring, an incident-response guarantee or an uptime warranty, and does not warrant uninterrupted operation of any third-party platform. Work outside the agreed scope, capacity or roadmap is estimated and approved separately before it begins.

On full payment, the Client owns all project deliverables. Dakyworld may use anonymised descriptions of the work for case studies unless you opt out in writing, and retains ownership of its pre-existing tools. Both parties keep confidential all sensitive information disclosed during the engagement, except where public or legally required.

Neither party is liable for delays caused by events beyond reasonable control, with notice given within 5 business days. Disputes are first addressed through good-faith negotiation, then mediation or arbitration under the Alternative Dispute Resolution Act, 2010 (Act 798) of Ghana. Monthly partnerships may be terminated with 30 days' written notice after the initial term stated in the proposal; on termination we return or delete Client data within 14 days, except as required by law.